Aline Administrative Support Services, LLC
Your Office Support Solution for Saving Time and Money
Services & Rates

** SPECIAL INTRODUCTORY RATE**

New clients receive 20% off of their first invoice. Contact us today for more details and to schedule a FREE consultation.

Services

ADMINISTRATIVE SERVICES:

  • Calendar Management
  • Appointment Scheduling and Confirmations
  • Travel Arrangements
  • Getting Directions for a Meeting or Appointment
  • File Organization
  • Research and Order Equipment and Supplies
  • Process Routine Paperwork
  • Retrieve Voicemails and Foward to Client
  • Follow-Up Calls to Clients/Vendors
  • Client Relations
  • Receiving and Sending Faxes
  • Photocopying
  • Print Mailing Labels
  • Send Out Bulk Mailings and MORE!

DATA ENTRY - DATABASE MANAGEMENT:

  • Create Excel Spreadsheets
  • Enter Business Card Data or Various Contacts (clients, prospects, vendors, etc.) into a Database or Excel Spreadsheet
  • Enter Data into On-Line Forms

WORD PROCESSING:

  • Document Production, Preparation, and Maintenance
  • Correspondence and Memos 
  • Business and Personal Letters
  • Meeting Minutes
  • Sales and Business Reports/Proposals
  • Manuals
  • Academic Papers (Syllabus, Class Notes, etc.)
  • Mail Merges
  • General and Copy Typing
  • Mailing List Management
  • Labels and Envelopes

INTERNET & EMAIL RELATED SERVICES:

  • Perform an Internet Search for an Item or Information 
  • Check, Sort and Review Emails
  • Respond to Emails and Send Email Messages on Client's Behalf
  • Manage Email Database and Assist With Email Campaigns
  • Monitor Clients Website for Errors and Broken Links

BOOKKEEPING SERVICES:

  • Prepare and Send Invoices to Clients
  • Basic Data Entry of Monthly Transactions into Bookkeeping Software
  • Send Reminders for Paying Bills and Assisting With Bill Payments

TRANSCRIPTION:

  • Digital and Voice Transcription
  • Voicemail Messages
  • Correspondence
  • Interviews
  • Notes
  • Meetings and Press Conferences
  • Phone Conversations
  • Forums and Discussion Groups
  • Lectures and Seminars
  • Presentations, Teleconferences and Webinars

 

 

Rates

Aline Administrative Support Services will respond to all your administrative & virtual assistant needs, whether it be on a short-term or long-term basis. You pay ONLY for the amount of time it takes us to do the work. All work is delivered via e-mail, fax, CD or delivery service, such as the US Postal Service or an overnight carrier. We have different fee packages which are listed below to fit your needs and OUR RATES ARE NEGOTIABLE. Contact us for more information.

Free Consultation:
Initial consultation is free and can be done via phone or in-person. We will talk with you one-on-one about what services we can provide to assist you in meeting your needs.

Special Introductory Discount:
All new clients will receive a 20% discount off their first invoice, no matter which of the pay plans you choose.

 

Hourly Rates:
Clients who use our services on an long term day to day basis and choose not to use the retainer plan will be billed on the 15th and 30th of the month. Clients who use our services on a project-by-project basis will be billed when the project is complete. Our hourly rates are as follows:

  • Small Businesses :  $30 per hour.
  • Non-Profits & Associations: $20 per hour.
  • Hudson County Chamber Members & Network Plus Members: We offer a reduced rate of $25 per hour for members of the Hudson County Chamber of Commerce and  for members of Network Plus.

Retainer Rates:
We offer a retainer plan for clients who require services on a long term day to day basis. Our retainer rates are as follows:

  • 5 hours/month - $30 per hour
  • 10 hours/month - $29 per hour
  • 15 hours/month - $28 per hour
  • 20 hours/month - $27 per hour
  • 21 hours or more - $26 per hour 
Clients who choose this plan will be billed the 1st of each month. Any unused retained hours are non-refundable and will not roll-over to the next month. We will inform the client before the month is up if and how many hours they have left so that they have the option to use those hours up. Any hours that we work beyond the agreed upon retainer hours will be billed at our regular hourly rate. New clients have an option to work with us for a few months on an hourly basis first before switching to a Retainer Plan. This will give the client a feel of what they need and how long they will need our services for each month moving forward. Referral Rates:
Clients who refer any new paying clients to us will receive 1 free hour of our services.

Payment:
Payment is due upon receipt of invoice. A 10% penalty will be incurred for late payments not received within 15 business days of invoice. We currently accept credit card payments through PayPal, checks and money orders.

Policies:

  1. Standard turnaround time is 24-48 hours, unless otherwise stated in the contract. Some   projects may require additional time, which will be decided and agreed upon by all parties involved.
  2. A contract must be signed between Aline Administrative Support Services and the client before work will begin.
  3. All emails and voicemail messages will be returned and answered within 24 hours or less.
  4. We accept payment by credit card through PayPal, checks and money orders.
  5. With the exception of the initial consultation, time spent with client discussing or reviewing the project will be applicable to our hourly rate.
  6. We will make every effort to locate and correct all errors prior to your review; however, the client is responsible for final proof.
  7. We shall protect the proper interests of our client at all times and will safeguard the privacy and confidentiality of all information entrusted to us.
  8. We will refrain from using the resources of our clients for personal gain or for any other purpose.
  9. We shall offer only those services that we perform well, and aid the client in finding assistance for the tasks that we are unable to perform.


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